Mistake No. 71 COMPLICATING THE CUSTOMER'S LIFE You know strategies and systems that would surely help in the effectiveness and happiness of the customer, but the time and space it would require to learn and settle such things, perhaps...
Mistake No. 61 PROMISING TOO MANY RESULTS TO THE CLIENT You have no control over what your client will get, not get, or resolve. You simply cannot promise any results at any time. It is better and safer to say what...
Mistake No. 51 WRONGLY SCHEDULING CALLS WITH CLIENTS Properly scheduling calls with your clients is important for your well-being and the effectiveness of your Coaching. Examples of poor scheduling: • Scheduling a call at night that…
Error no 41 USAR EL EMAIL PARA DISCUTIR TEMAS DELICADOS El email es bueno para dar servicios rutinarios al cliente e incluso para tener conversaciones creativas. Pero cuando el cliente está luchando con algo, es mejor llamar por teléfono y…
Mistake #31 USING THE CUSTOMER TO MEET YOUR EMOTIONAL NEEDS If you're really getting too excited about your customer's successes, you may be meeting your own needs through their success. It is very good to feel...
Mistake No. 21 NOT HEARING WHAT THE CUSTOMER IS SAYING There comes a point during the conversation when most people stop listening because they already guess what the other person is going to say. The trick is in…
Error no 11 HABLAR “AL” CLIENTE Algunos Coaches hablan a la gente en general, incluidos sus clientes, en vez de fluir con facilidad de una forma natural, dando y recibiendo, llevando una conversación en dos sentidos. Estos Coaches no se…
ME ♥ MISTAKES Coaching is really an art, and any art is learned only through practice. And of course, to practice you will have to make “mistakes”. We put it in quotes because we are convinced that there are no "errors", there are only...